Privacy Policy

Last Revised: February 17, 2026 · Effective Date: June 6, 2025

This privacy policy explains how we, Animation Inc. of 8 The Green, Suite 6330, Dover, DE 19901, USA ("Animation", "we", "us", "our") process your personal information ("you", "your") when you use our website, app, or other services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY

This Privacy Policy describes how we will collect, use, share and otherwise process your personal data in connection with your use of (i) the website located at https://www.animation.inc/ and its subdomains and any of the Company's other websites on which a link to this Privacy Policy appears ("Website"), (ii) mobile application(s) where a link to this Privacy Policy appears (each, an "App"), and (iii) the products, services, content, and other resources available on or enabled via our Website or any Application (collectively, with our Applications and Website, the "Services"). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

"Privacy Policy" means this document, together with any other documents expressly incorporated by reference.

1. What This Privacy Policy Applies To

This Privacy Policy applies to all Services. Certain Services may also be subject to additional or supplemental privacy notices, such as the Animates App Privacy Notice, which are incorporated by reference. In the event of a conflict, the applicable Product-Specific Notice will control for that Service.

2. What Types of Information Do We Collect

Generally, "personal information", "personal data" or similar terms refer to any information that identifies you or relates to you. However, the exact meaning of personal information may be determined by the law of the country of your residence.

We collect data in three ways:

A. Information You Provide To Us Directly

Data you provide to us
Data we collect automatically
Data we collect from our partners

Account details: email address and username you submit when you sign up as a user of the Services.
Details of your request: your contact data, details of your request, communications, complaints, or other interactions.
User Content: messages you send and receive through the Services, such as voice, audio, and text messages, and User Content that you send, generate or access through the Services, depending on the features you use. You may select communication preferences, such as the subjects you want to explore and your communication choices. This content may constitute or contain personal information, depending on the substance and how it is associated with your account.

B. Information We Collect Automatically

Such automatically collected data helps us operate our Services and improve them to deliver better Services.

App details: user ID, App version.
Device data: mobile device ID, device type and model, operating system and its version, time zone, internet protocol (IP) address.
Country-level location (approximate), based on your IP address.
Usage Data: logs and details of your use of the Services, such as dates and times of access, features used, and error or debugging information.

C. Information We Obtain From Third Parties

In addition to the information you may provide us directly, we receive information about you from others, including:

Third-party tools. If you choose to log in our Service with the use of a third-party tool (such as Apple or Google), we will collect certain Account details from such third-party tool. The exact list of personal data collected will depend on your privacy settings, but it would usually include your identifier and may include your email.
Third-party platforms. In case of subscription purchases processed by Apple App Store, Google Play, or other platforms, we do not access, collect or store your financial data, such as your credit card number or bank account. You are requested to provide payment details directly to the relevant platform. We may, however, receive limited non-financial data relating to the purchase, for example platforms may notify us if a purchase was successful and provide transaction details such as transaction ID, purchase token, currency, purchase date and time ("Purchase Data").

3. Data Accuracy

We will rely on the information provided by you as accurate, complete, and up to date, and we would be grateful if you could inform us of any changes.

4. Purposes of Information Processing

We will only collect and use your personal data when we have a lawful basis to do so. Most commonly we will process your personal information to (i) provide Services and enable you to use our Service features, (ii) respond to your queries, (iii) develop and further improve our Services; (iv) ensure the security and technical availability of Services; and (v) comply with the law.

If you are an individual in the EEA (European Economic Area) or the UK (United Kingdom), we have to inform you about the legal ground for us to use your personal data. This will typically be one of the following:

Performance of our contract. Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you.
Legitimate interest in using your personal data to ensure that Services are provided properly, efficiently, and securely.
Legal obligation. We may be obligated to process some of your personal data to comply with applicable laws and regulations.
Consent. Where you have freely consented before the processing in a specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.

Purpose or activity	Type of personal data	Lawful basis
To permit you to set up your account and register you as a new App user	Account details, App details, Device data, Country-level location	Performance of a contract
To respond to an App user's communications, including support requests	Details of your request, Account details, Device data, Usage data	Legal obligation; otherwise, performance of a contract
To respond to your communication to us where you have not entered into a contract with us	Details of your request	Legal obligation; otherwise, legitimate interests
To apply security measures to our processing of your personal data	Any personal data under this Privacy Policy	Legal obligation; otherwise, legitimate interests
To provide you with Services at your request, including personalised chatbot character Services	Account details, App details, Device data, User Content, Usage Data	Performance of a contract; in some cases, legitimate interests
Enforce our terms and conditions, including to collect money owed to us	Account details, Usage data, Purchase data	Legitimate interests (to recover debts due to us)
To operate, administer, monitor, and improve our Services	Account details, Device data, Usage data	Legitimate interests (for running our business, maintaining security, preventing misuse)
To comply with our other legal obligations	Any personal data under this Privacy Policy	Legal obligation
To notify you of changes to the Services, terms and conditions	Account details	Performance of a contract
To notify you of updates to this Privacy Policy	Account details	Legal obligation
To respond to your requests to exercise your rights under this Privacy Policy	As relevant to your request	Legal obligation

5. Animates App Privacy Notice

This Animates App Privacy Notice ("Animates Notice") is a product-specific notice that supplements Privacy Policy and applies when you access or use Animates app and related features ("Animates Service"). If there is a conflict between Animates Notice and Privacy Policy, Animates Notice controls only with respect to Animates Service.

1) How Animates Service Processes Data

Animates Service provides interactive AI character experiences, including text and voice interactions. Animates Service may involve:

A. Third-party AI/LLM processing. Animates Service may transmit your inputs (and, where applicable, relevant context) to third-party AI/LLM providers to generate outputs (text, voice, animations, and other media). Where you use voice features, your voice input may be processed by third-party providers.
B. External Agent/OpenClaw relay (user-enabled). Animates Service may allow you to connect to third-party agent software (such as OpenClaw) that you obtain, install, configure, and operate independently on devices and/or environments you control ("External Agent"). When enabled by you, Animates Service may (i) receive your command via Animates App, (ii) relay that command to External Agent instance you control, and (iii) receive and display the result returned by External Agent through Animates App.

2) Animate-Specific Data Elements

Personal data processed in Animates Service is described in Privacy Policy. Without limiting Privacy Policy, Animates Service may additionally involve processing of:

Commands and interaction content you submit in chat (including prompts/instructions), and outputs displayed to you (including outputs returned via External Agent if you initiate it)
Voice inputs and related data (including audio and/or transcripts), if you use voice features
External Agent connection data (such as pairing/binding details, tokens/credentials used to authenticate connection to External Agent, and connection metadata)
Conversation context/history (where enabled) to support functionality such as remembering prior interactions

3) External Agent — Risks and Responsibility

External Agent is third-party software, which is not developed, operated, or controlled by Animation. You are solely responsible for obtaining, installing, configuring, and operating External Agent, including all permissions you grant it and all actions it performs.

Experimental/agent risks. External Agents (including open-source and experimental agent systems) may be unreliable and can create material privacy and security risks, including unintended access to or disclosure of data, unintended actions, and exposure of data to third parties you select. You should understand and accept these risks before enabling External Agent.

What we do and do not control. When you enable External Agent integration, we may relay your command to External Agent instance you control and return results to you. We do not control what External Agent accesses, what third-party services it communicates with, what data it transmits, or what actions it takes based on your configuration. To the maximum extent permitted by applicable law, Animation disclaims any liability for External Agent actions.

4) Third-Party AI/LLM Providers — Risks and Responsibility

Third-party AI/LLM providers used in Animates Service are not owned or controlled by Animation and may process your inputs and/or voice data in accordance with their own terms and privacy practices.

You control what you submit. You are responsible for content you provide through Animates Service.
We do not control third-party systems or infrastructure. Third-party AI/LLM providers process data under their own terms and privacy practices.

If you do not want your inputs processed by third-party AI/LLM providers, do not use Animates Service features that rely on such processing.

5) Disclosures Specific to Animates Service

Disclosures described in Privacy Policy apply to Animates Service. In addition, Animates Service may involve disclosures as follows:

To AI/LLM providers: we may disclose your inputs (and, where applicable, voice data/transcripts and relevant context) to third-party AI/LLM providers to generate outputs for you
To External Agent path (user-enabled): when you enable External Agent integration, you may cause personal data to be processed by External Agent itself and by any third-party services you connect to External Agent

Third parties you independently select, install, configure, or connect through External Agent are not our subprocessors where we do not select, control, or contract with them.

6. How We May Disclose Your Information to Third Parties

We do not rent or sell your Personal Data to any third parties.

We disclose your information to certain categories of recipients in order to provide you with our Services and comply with our legal obligations, as described below:

Cloud infrastructure, hosting, and content delivery service providers (e.g., to host the Services, deliver content securely): Cloudflare, Google Cloud Platform.
Database, storage, and backups service providers (e.g., to store account data, settings, and service content): Google Cloud Platform, Cloudflare.
Monitoring, logging, and analytics (e.g., to monitor performance, troubleshoot errors, and understand usage trends): Cloudflare, Google Cloud Platform, Mixpanel.
Authentication and identity services (e.g., to support secure login and account management): WorkOS.
AI/LLM service providers (e.g., to generate AI outputs and process user inputs): OpenAI, Anthropic, Claude, Groq, fal.ai, xAI (Grok), Inworld AI.
Subcontractors who may perform part of the Services on our behalf, bound by appropriate contractual safeguards.
We may share your Personal Data if our company is involved in a business change such as a merger, acquisition, bankruptcy, or dissolution. You will be notified of any change in ownership.

7. Links to Other Sites

For the convenience of our visitors and clients, Services may contain links to other sites, which are subject to different privacy policies. This Privacy Policy will not apply to your use of other websites. We encourage you to review the applicable privacy policies found on such other websites.

8. How Long Is Your Information Kept

We retain your Personal Data only for the minimum period necessary to provide the Services to you and to comply with our legal obligations. The specific retention period depends on the nature of the data and the purposes for which it is processed.

Please note that deleting the App from your device does not automatically delete your account or remove your Personal Data from our systems.

You may delete your account at any time using the account deletion feature available within the App or by sending a request at hello@animation.inc. Upon deletion of your account, we will delete your Personal Data associated with that account, except where retention is required by law.

For the purpose of preventing abuse of free trials or other limited-use features, we may retain a limited technical identifier associated with your Apple account (or similar platform account identifier). This identifier will not be used for any other purposes.

Where we no longer have a legal basis to retain Personal Data, we will securely delete or anonymize it so that it can no longer be associated with you. Anonymized information may be retained for analytical or statistical purposes.

9. How Do We Secure Your Information

We maintain appropriate organizational and technological safeguards to help protect against unauthorized use, access to, or accidental loss, alteration, or destruction of the personal data we hold. Such safeguards include:

Cloud providers. We use reputable cloud providers with recognised certifications (e.g. ISO 27001, SOC 2). Our backend is hosted on Google Cloud Platform (GCP) with Cloudflare at the edge.
Network security. Cloud firewall rules and security groups follow a default-deny approach. Cloudflare provides TLS termination, DDoS protection, and traffic filtering.
Access control. We use role-based access control (RBAC) and the principle of least privilege. MFA is mandatory for administrative access.
Data encryption. Transport Layer Security (TLS) is used for data in transit. Data at rest is encrypted using cloud-provider encryption mechanisms.
Logging & monitoring. We maintain logs of system/application access and activity for monitoring, troubleshooting, and security review.
Secure development. We use code review, dependency and vulnerability scanning, and secrets management.
Endpoint security. Devices used to access production systems use strong authentication and OS security controls.
Data minimization. We will endeavour to use the least amount of personal data as is required for each purpose.

10. Where Is Your Information Processed

We may transfer your personal information to our group companies, suppliers, and other third parties in countries different from your country of residence. Some of our service providers, as well as our company, are based in the United States.

If data of EEA and UK users is transferred from the EEA to countries outside the EEA and we cannot rely on an adequacy decision by the European Commission, we implement appropriate safeguards, most commonly using the European Commission's Standard Contractual Clauses (Article 46(2)(c) GDPR).

For transfers of personal data from the United Kingdom, we also ensure suitable safeguards are in place, such as signing the UK Addendum to the EU Standard Contractual Clauses or the UK International Data Transfer Agreement.

11. Our Age Policy

Age requirements: Service, excluding Animates Service. Our Service is not intended for or directed at individuals under the age of 13 or such higher minimum age as required by the individual's country of residence. If you reside in the EEA or UK, the minimum age to use the Service is 16 years old.

We do not knowingly collect, solicit, or store any information from individuals who have not reached the minimum age. If you are a parent or guardian and believe we have unintentionally collected information from a child, please contact us at hello@animation.inc.

Age requirements: Animates Service. Animates Service is not intended for or directed at individuals under the age of 18. If you are a parent or guardian and believe we have unintentionally collected information from a minor through Animates Service, please contact us at hello@animation.inc.

12. Electronic Communications

By using our Services, you agree to receive electronic communications from us via email, push notifications, and on-platform notices. These communications may include operational updates, policy changes, and feature announcements.

Opt-out options for promotional emails:

Follow opt-out links in promotional emails
Contact us at hello@animation.inc

To opt-out of push notifications, adjust your mobile device settings.

13. Updates

This Privacy Policy may change from time to time, and we encourage you to review it periodically. We may modify or update this Privacy Policy from time to time. Some changes do not require your consent. However, if we determine that the change requires consent under applicable law, we will request your consent.

14. Your Privacy Rights

Access, Modification, Correction, and Deletion

You may contact us at hello@animation.inc to request access to, modification, correction, updating, deletion, or portability of any Personal Data you've provided to us. You may also follow the in-app instructions to manage your data directly. Additionally, if you wish to delete your account, you can do so within the App or by contacting us.

Your EEA & UK Data Privacy Rights

All requests will be processed in a timely manner, generally within one month. If we cannot process your request within this period, we will explain why and extend the period by up to two months where necessary. You can exercise these rights directly with us by submitting a request at hello@animation.inc or gdpr@animation.inc. Please note that these rights are not absolute, and we may be entitled (or required) to refuse requests where exceptions apply.

15. US Privacy Rights

This section applies to you if you are a resident of any of the US States which have adopted their state privacy acts, including California, Virginia, Colorado, Connecticut, Texas, Utah, Oregon, Delaware, Iowa, Montana, Tennessee, Florida, New Hampshire, New Jersey, Kentucky, Nebraska, Rhode Island, Indiana (together "US Privacy laws").

Right to access. You may submit up to two times in a 12-month period, free of charge, a verifiable request to disclose what personal information we collected, used, shared, sold or disclosed about you in the preceding twelve (12) months.
Right to delete. You have the right to request that we delete any of your personal information we collected and retained, subject to certain exceptions.
Right to correct. You have the right to request to correct the inaccurate personal information that we hold about you.
Right to data portability. You have the right to obtain your personal data in a portable and readily usable format.
Right to opt-out. You have the right to opt-out of the processing of personal data for purposes of targeted advertising, the "sale" and/or sharing of personal data, or profiling. However, we note that we do not collect any personal information for any of these purposes.
Right to be free from discrimination. We may not discriminate against you for exercising any of your rights under US laws.
Right to limit use and disclosure of sensitive personal information (for California residents). However, we note that we do not collect any sensitive personal information.

We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days. If you are a Virginia, Colorado, or Connecticut resident, you have the right to appeal our decision to deny your rights request.

We do not sell data of our users.

16. Contact Us

Please email us if you have any queries or concerns about how we use your personal information. We will try to resolve your query without undue delay.

E-mail: hello@animation.inc

Appointed representative

If you are located in the EEA and have any questions or concerns regarding your privacy, you can reach us at hello@animation.inc or contact our EEA representative (Bratte LTD, Gladstonos 12–14, 8046 Paphos, Cyprus) at gdpr@animation.inc.

You may also contact your local data protection authority.